Velocitas VMI Quality and Support

Velocitas VMI, part of Photek Limited, is ISO 9001:2015 and ISO 14001:2015 Certified so has quality systems in place to ensure your product is manufactured to the most exacting specification. We offer a twelve month warranty as standard and provide support for the lifetime of our products. In the unlikely event that something does go wrong with your Velocitas VMI, we will ensure that it is repaired quickly to minimise downtime.

At Velocitas VMI, we pride ourselves in the support we provide to all our customers and our expert team of scientists and engineers have the capability to understand your application and provide you with the right solution. In addition, the Velocitas VMI product specialists can visit you on site to help with the installation of your spectrometer and provide full training.

Velocitas VMI Installation and Training

With each customer, we coordinate a delivery schedule involving installation, commissioning and on-site training. Commissioning experiments are tailored to match the characteristics of the customer's laser. Concurrently with the commissioning experiments, we train the end users on standard operating procedures for:

• VMI Ion Optics

• MCP Detector

• Camera and Software

• Pulsed Valve

• Vacuum System

• Electronics and Controls

• Maintenance